Thursday, March 10, 2011

FreightLiner of Tucson A+

Just wanted to post an update for any of you with a FreightLiner chassis motor home traveling the South West. As most of you may have heard FreightLiner on the Border in El Paso is to be avoided. You can read about why here. No worries though, as bad as FreightLiner on the Border is, FreightLiner of Arizona in Tucson is that much better!! It's only a few hundred more miles to get to Freightliner of Tucson and it is well worth it!

One phone call will confirm you made the right choice. Amy will most likely be the cheery voice on the other end of the phone. She is a doll, she knows her stuff and she loves her job and it shows. Freightliner knew what they were doing when they hired her to be the customer face for Freightliner of Tucson. She makes you feel like you are her most important customer and she has the correct answers for all your questions.

We had an appointment for 9am Wednesday to get a 26k mile service performed on our Allison transmission. As most Freightliners appear to be, they were understaffed that day and a local big corporate customer had just dropped off a number of trucks overnight with no warning. Needless to say they were not able to get us in at 9am, but they were able to get us in, and they kept us informed of exactly where we were and what was going on so that we could remain comfortable while we waited.

Once we did get the rig in, Nick (the service technician) took good care of us. He was informative and conscientious with his service. He pointed out a few things to watch for going forward and was quickly done and had us on our way. All with a consistent smile and friendly attitude. You can't ask for anything more than that.

Thanks Nick and Amy! You guys restored my faith in Freightliner service!

To all of you needing service here in the South West, if you can make it to Freightliner of Arizona in Tucson, give Amy a call, you'll be glad you did!

Have a great day!


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